Terms of Service

These terms apply when you book tutoring with Stemory (stemory.online). By booking a session you agree to them. Questions? Email info@stemory.online.

Sessions

• All sessions are 1-to-1, online, and last 2 hours.
• We send the video-call link by email before each session.
• A parent or carer must book for students under 16, and is welcome to join any session.

Price and payment

• Your first 2-hour session is free, with no obligation to continue.
• After that, tutoring costs £20 an hour: each 2-hour session costs £40.
• Refer a friend: for every family you refer who books and pays for a session, you get one extra 2-hour session free. Free sessions have no cash value.
• You pay after each session. We tell you how to pay when we confirm your booking.
• There are no subscriptions, contracts or hidden fees. You can stop at any time.

Cancelling or moving a session

• You can cancel or move a session free of charge up to 24 hours before it starts.
• With less than 24 hours' notice, or if the student does not join, we may charge for the session.
• If we need to cancel, we will offer another time or you will not be charged.

Our promise and its limits

We will prepare for every session, teach carefully and tell you honestly how the student is doing. Exam results also depend on the student's own work and many other things, so we cannot guarantee a particular grade.

Behaviour and safety

• Tutors and students are expected to be respectful and on time.
• Tutors do not contact students privately on social media.
• If we have a safeguarding concern about a student, we may share it with a parent or the appropriate authorities.

Changes

We may update these terms. The date at the top shows when they last changed.